Hiring for Top MNC BPO-Direct walk in for Customer Care Executive

Job Description

The primary responsibilities of a Customer Care Executives would be :

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Customer Care Executives Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

Customer Care Executives plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:

• Good communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure

CTC / Package

• 1.8 Lacs to 2.4 lacs Per Annum

Shifts

• Rotational / 5 days a week